All you need to know about Hospitality Courses
The hotels, resorts, and lodging industry typically have jobs available in hospitality management. Experts in this field create and oversee several aspects of the visitor experience. They frequently lead teams that comprise sales, housekeeping, and front desk personnel. Great hospitality managers are concerned about how much their visitors enjoy their experience and, wherever possible, they look for fresh methods to enhance every part of a stay.
Hotel chains, motels, resorts, and condominiums are the primary types of properties where hospitality managers frequently operate. However, there are also hospitality managers working in retail, food & beverage, private aviation, and other sectors.
As you can see, every form of business has its own unique needs and clientele. Of course, it’s a good idea to have a broad concept of which one you’d like to specialize in before you start looking for hospitality management positions.
Regular daily tasks include hiring new employees, monitoring budgets and costs, and coordinating among departments. However, these and any extra duties differ. To help other staff members reach their goals, hospitality managers at big or chain hotels, like Hilton’s associate general manager Meghan Macauley, may create career plans.
Making guests happy and staying within a set budget are the two key objectives of those in the hospitality management industry. These goals frequently conflict, like when a visitor asks for a full refund following a multi-night stay. The hotel management must decide what the business can afford, how to make reparations to the customer, and how people handling complaints ought to go about coming up with answers.
What is the basic difference between Hospitality and hotel management?
The scope distinction is the biggest. Everything related to housing, entertainment, and shopping are included in hospitality management. Hotel management, however, is largely restricted to hotels, as the name suggests. But that doesn’t mean there aren’t still a lot of different hotel property kinds, brand styles, and career options available.
What are the different fields in which you can work?
Before you pursue additional schooling, it’s a good idea to become familiar with some of the professions you might be suited for because hotel management is such a large field. Here is a sample of a few positions in hotel management, together with information on salaries and typical duties.
Hotel general manager
Salary: According to Glassdoor, the average base compensation is $89K.
Daily chores could include:
Control the front desk and housekeeping personnel.
Connect with vendors
Implement accounting practices such as forecasting, payroll, and costs.
Property operations manager
Salary: According to Glassdoor, the average base compensation is $83K.
Daily chores could include:
- Bring in new business prospects and leads for group travel.
- Assist with everyday management and property acquisitions
- Enhance and uphold a high level of customer satisfaction
Restaurant manager
Salary: According to Glassdoor, the average base income is $45K.
Daily chores could include:
- Uphold requirements for safety and food quality
- Ordering supplies and maintaining stock levels for both employee and consumer use
- Establish connections with suppliers and look for new prospects.
How to become a professional in hospitality management?
Getting a Degree and certification
For each person, a particular degree or qualification is “correct.” However, in general, it should be one that you can afford, offers specialist courses within the industry you want to work in, and has excellent networking possibilities that can help you land the job you desire. If earning a degree isn’t for you, there are also a tonne of certifications and programs available, such as the Cornell Hospitality Management Certification, the Supplier Network Certification from Cvent, and the AHLEI Hospitality Management Course.
Developing your skills
You may hone your skills in a variety of ways, such as by watching relevant videos, engaging in social media conversations with thought leaders, and listening to industry podcasts. Whether you have a degree or not, you should think about including these resources on your list for developing your skills:
- A weekly podcast called Lodging Leaders features conversations with industry leaders as well as news and trends.
- A backlog of audio episodes called Hospitality courses Academy is intended to teach listeners how to manage their businesses more effectively and profitably.
- Bill Quiseng offers guidance on customer experience based on his three decades of experience working in the luxury hotel industry.
Work with some famous and targeted brands online
Examining your social media connections and informing your direct connections in the business of your interest in hospitality management are two of the finest strategies to effectively network from home. Additionally, look through their networks and request introductions to anyone who works in the hospitality sector.
Through organizations like The American Hotel & Lodging Association’s Forum Speaker Series and other trade associations, you can also explore online conferences, roundtables, and networking opportunities. Introduce yourself to the hosts, presenters, and attendees after the event and let them know you’re available and interested in the topic.
